LJVM Coliseum Guest Services Guide

Welcome to the Lawrence Joel Veterans Memorial Coliseum, owned and operated by Wake Forest University, and designed to provide the highest level of quality entertainment and services to its patrons. Whether you are attending an event in the Coliseum, or another Wake Forest facility, we are committed to making this the ultimate guest experience for you.

The following Guest Services information is provided to assist you while attending events at the LJVM Coliseum events.

ADA Accommodations
We are committed to serving the needs of ALL guests. The Coliseum currently offers the following accommodations and services:

  • Handicap parking spaces adjacent to all venues in the Complex (subject to availability)
  • Accessible seating for guest with disabilities is available in all venues. Tickets may be purchased in person at the Wake Forest Bridger Field House advance box office or by calling our ADA helpline at (336) .758-3322 ext. 2 or 1-888-758-3322 ext. 2.
  • Assistive Listening Devices are available; please inquire with any usher or guest services representative.
  • Interpreters are available for the hearing impaired. To ensure proper service and scheduling, please call (336) 758-2498 at least ten (10) days prior to an event to request interpreter services. Please see our Guest Services - Services for Disabled Patrons page for additional information regarding accessibility.

    Address
    Lawrence Joel Veteran's Memorial Coliseum is located at:
    Address: 2825 University Parkway, Winston Salem, NC 27105
    Website: Wakeforestsports.com/ljvm
    Telephone: (336) 725-2498

    Recorded Information:
    Administrative Fax: (336) 727-2922
    Box Office Fax: (336) 373-7413
    Marketing Fax: (336) 218-5597
    Catering Fax: (336) 896-9851
    Group Sales: (336) 373-2632

    Aisles
    For safety and as a courtesy to other guests, aisles must be kept clear at all times. Please follow the directions of the usher assigned to your section and refrain from standing in the aisles.

    Animals
    Animals or pets of any kind are prohibited with the exception of service animals for guests with disabilities and/or special needs. Services animals are welcomed into the building and must remain on a leash or harness at all times. If you intend to bring a service animal into the building, please contact the Guest Services manager at (336) 758-2498 prior to your arrival.

    Assistive Listening Devices
    For guests who need assistance with hearing enhancement, the LJVM Coliseum maintains assistive listening devices that patrons may borrow (free of charge) for entertainment and sports performances in the Coliseum. Please inquire with a Guest Services representative or usher to obtain an assistive listening device upon your arrival at the facility.

    ATM
    An ATM is located on the main concourse near section 121.

    Baby Changing Stations
    Baby changing stations are located in all women's restrooms in the LJVM Coliseum.

    Box Office
    The Bridger Field House advance box office is open Monday through Friday, 8:30 am - 5:00 pm.

    Cameras/Photography
    No commercial or professional flash photography of any kind is permitted. Camcorders or any other audio/visual equipment is prohibited unless authorized by team/promoter or performer. Specifically, the use of the following equipment is NOT permitted: Telephoto or zoom lenses of any kind, interchangeable lenses of any kind, monopods or tripods, flash equipment of any kind. For events such as graduations, recitals or children's performances, please contact the Guest Services Manager at (336) 758-2498 for special arrangements.

    Chairs
    Guests are prohibited from standing on permanent or portable chairs during events as it poses a safety hazard both to the guest and surrounding patrons as well as obstructs the view of the event for other patrons.

    Child Admission Policy
    The admission policy for children varies by event. Most concerts, sporting events or consumer shows require children who have reached their first birthday to have a ticket. Family shows generally use the first birthday as a guideline. Please check with Ticketmaster at (800) 745-3000 or the Bridger Field House Box Office at 1-888-758-DEAC or (336) 758-3322 for the age requirement for tickets for the event you are interested in attending.

    Child Booster Seats
    Child booster seats are available for all events and can be obtained at the Guest Services booths located near sections 112 and 121.

    Concessions
    The LJVM Coliseum offers a wide variety of fresh food and beverage items for our guests' enjoyment. Please enjoy our brand new concessions stands and the new fresh approach to food and beverage in the Coliseum.

    Contact Us
    LJVM Coliseum Guest Services welcomes all feedback, questions, and concerns from our guests. To contact us via e-mail, click here.

    Contests
    Wake Forest Athletics sponsors a variety of contests and promotions throughout the year, primarily through our social networking outlets. Please see our Facebook page for the latest announcements and information.

    Deacon Detector
    The Deacon Detector program is available for select events. A game day system designed to help separated children return to their families as quickly as possible. Complimentary wristbands are provided for parents or group leaders who wish to "tag" their child or group member with their seat location and contact information. Deacon Detector wristbands will be available at every Guest Services Booth (located near sections 112 and 121). Coliseum personnel will register your child and issue a numbered wristband. We will also record the parents' cell phone number, seat location and other descriptive information. If a child is reported missing or found by facility personnel, the Deacon Detector program enables us to promptly reunite parent and child.

    E-Cigarettes
    E-cigarettes are not permitted in LJVM Coliseum.

    Emergency
    The LJVM Coliseum makes it easy for you to be reached in an emergency. Simply leave your seat numbers with babysitters or another responsible party. Upon your arrival at the Complex, register your seat location with Guest Services. Instruct parties that may need to reach you to call (336) 758-2498. Please note, a public address paging service is not available for most event, so it is critical that anyone trying to reach you has your exact seat location.

    Entry Inspections
    For select events, all guests entering the arena are subject to a metal-detector screening and/or visual inspection and/or bag inspection conducted by Greensboro Coliseum Complex contracted security personnel. The purpose of the inspection is to detect prohibited items.

    First Aid
    First Aid stations are staffed with Forsyth County Paramedics for most ticketed events. Walk-in first aid stations can be found in the following locations:
    Main Concourse @ Section
    Upper Concourse @ Section

    Food and Beverage
    Please visit our Concessions Guide page for information on food and beverage services. Guests may not bring in outside food and/or beverage. Guests with specific/special dietary needs due to medical conditions or religious requirements should contact the Guest Services Manager at (336) 758-2498 prior to arrival at the facility.

    Group Sales Discounts
    Select events at the LJVM Coliseum offer group discounts. Please call (336) 758-3322 for more information.

    Guest Services
    Our Guest Services headquarters is located in the Coliseum concourse adjacent to Section 121. Guest Services associates will be on hand to assist you.

    Hotels
    For hotel, restaurant, travel/transportation or other local information, please contact the The Winston-Salem Convention & Visitors Bureau, Winston-Salem Visitor Center at 200 Brookstown Avenue, Winston-Salem, NC 27101 or call (336) 728-4200 or email info@visitwinstonsalem.com.

    Interpreters for the Hearing Impaired
    Interpreters are available for the hearing impaired. To ensure proper service and scheduling, please call (336) 758-2498 at least ten (10) days prior to the event you are planning to attend to request this service.

    Laptop Computers
    Laptops or any type of full personal computers are not permitted inside the LJVM Coliseum. E-readers and iPads are considered a mobile device and are permissible.

    Locked Keys in Car
    Contact a Coliseum parking attendant or call (336) 758-4263.

    Lost & Found
    Items found on our premises during an event are turned into Guest Services. At the conclusion of an event, all items are taken to the administrative office of the Coliseum Complex. Items are retained for (60) days. Please call (336) 758-2410 and dial "0" to reach a receptionist during normal business hours to check for lost items. All items not claimed during that time are donated to local charities.

    No Re-Entry
    The LJVM Coliseum has a "no re-entry" policy during events. Guests wishing to return any items to their vehicle must do so before passing through the turnstiles. Select consumer shows and day-long sporting events permit re-entry with a hand stamp or alternate method of tracking.

    Parents Room
    A waiting room for non-ticketed parents is available for select concert events. The Coliseum offers complimentary dry snacks, beverages and newspapers for your pleasure. Bring your book or your knitting and wait with us until the show concludes. Please call (336) 758-3322 to inquire whether this room is available during your event.

    Player/Guest Pass Gate
    For a Wake Forest sporting event, player and guest tickets are available at a special player/guest entrance located in the LJVM Coliseum lobby. Please be prepared to show ID to receive player/guest tickets.

    Prohibited Items
    Please see our Admission Policy page for detailed information on prohibited items.

    Recycling
    The LJVM Coliseum is a proud participant in the City of Winston-Salem's recycling program. Recycle bins are located throughout the Complex. Guests are encouraged to deposit all plastic bottles, newspapers and cans in the designated bins.

    Reselling of Tickets
    Per Coliseum policy, the re-sale of tickets on Coliseum property is not permitted. Police Officers or Sheriff's and Coliseum security enforce this policy on the Coliseum campus.

    Smoking
    The LJVM Coliseum is a smoke free facility. Designated smoking patios are available outside Section 110-112 and 114-116.

    Social Networking
    Keeping up with upcoming Wake Forest and LJVM events is now easier than ever. Go to the official Wake Forest athletics pages on Facebook and Twitter.

    Tailgating
    Guests are permitted to engage in tailgating activities in a responsible manner in the Coliseum parking lot. Please be aware that the consumption of liquor in the Coliseum parking lot or any public parking area is a violation of North Carolina ABC statutes. Agents are on site for enforcement.

    Taxi Cabs
    Guest Services will be happy to call a taxi for your convenience. Taxi pick-up is located off Deacon Boulevard in front of the Coliseum, adjacent to the Windsor Club parking lot.

    Telephone/Fax Numbers
    Bridger Field House Box Office 1-888-758-DEAC or (336) 758-3322 LJVM Coliseum Administrative offices - (336) 758-2498 Booking the LJVM - 336-373-7449 TDD - (336) 758-3322 ADA helpline - (336) 758-3322 ext. 2 or 1-888-758-3322 ext. 2

    Tickets
    To purchase advanced tickets for Wake Forest Athletic events and LJVM events, there are four options:

  • Bridger Fieldhouse Daily Box Office
  • Ticketmaster outlets
  • Ticketmaster Charge By Phone at (800) 745-3000
  • Online at Ticketmaster.com Be Aware of Ticket Reseller Websites - Ticketmaster.com and WakeForestSports.com are the only authentic and official ticketing services for events at Wake Forest University and its facilities. Purchasers should be alert to the actual URL and website they are using to purchase event tickets. Tickets purchased from alternative sources may be a) Not authentic, b) Over-priced, c) Invalid and d) Not eligible for facility assistance. Wake Forest Athletics is not responsible for tickets purchased from third party vendors. Please purchase your tickets from approved sources.

    Ticket Scanning
    LJVM Coliseum ticket takers now scan bar codes on most event tickets instead of tearing stubs. Please purchase tickets only from Coliseum approved sources. Tickets purchased on site from unauthorized individuals may be previously used or counterfeit and may not allow entry.

    Wheelchair Service
    Coliseum personnel are prepared to offer complimentary wheelchair service to assist getting a patron to/from their seats in all venues. Attendants should be visible when you enter the lobby. If you do not see an attendant, please inquire with any Coliseum employee; we will summon an attendant by radio. No advance notice is required, simply please request assistance upon your arrival

    Will Call
    The Box Office staffs a will call window that opens two hours prior to every ticketed event. Tickets that have been ordered on-line are available for pick-up at this location with presentation of a government issued ID and the credit card used to pay for the tickets.

    Tickets will be released only to the guest whose identification matches all three of the following criteria: the name on the ID, the name on the credit card and the name on the tickets.

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